Shipping Policies

Review our shipping policies and guidelines. Stay informed about our terms of service, shipping procedures, and other important information.

Black Palm Export Import – Terms of Service

Introduction

Welcome to Black Palm Export Import, located at 2640 NW 4th St, Fort Lauderdale, FL 33311, proudly serving customers throughout The Bahamas and the wider Caribbean. We specialize in secure, reliable U.S.–Caribbean export-import logistics, freight forwarding, warehousing, and shipping solutions. By accessing or using our services, you agree to comply with and be bound by the following Terms of Service.

Services

Black Palm Export Import offers:
  • International export & import services
  • U.S. freight forwarding
  • Warehousing & consolidation
  • Palletizing & commercial cargo handling
  • Pickup & receiving from U.S. retailers
  • Business and personal shipping support
  • Flat-rate and weight-based logistics options
  • Local delivery and customer pickup services
Our mission is to make global trade simple, efficient, and accessible for both individuals and businesses.

User Responsibilities

  • All registration information must be accurate and up to date.
  • Users must ensure all shipments comply with U.S. and international shipping laws.
  • Prohibited or restricted items may not be shipped through our network.
  • Correct invoices and item descriptions must be provided for all shipments.
  • Packages must be collected promptly to avoid storage fees.

Payment Terms

  • Invoices must be paid in full before shipments are released.
  • Accepted payment methods include credit/debit cards, electronic transfers, and other approved platforms.
  • Unpaid balances may result in delays, storage fees, or restricted services.
  • Rates may change due to fuel adjustments, customs updates, or carrier changes.

Limitation of Liability

Black Palm Export Import is not liable for any indirect, incidental, consequential, or lost-profit damages arising from use of our services. Our liability is limited strictly to the total amount paid for the specific shipment or service in question. We are not responsible for delays caused by weather, customs, carriers, or manufacturer defects.

Amendments

Black Palm Export Import reserves the right to update or modify these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated Terms.

Contact Us

If you have any questions or concerns, please contact us: Address: 2640 NW 4th St Fort Lauderdale, FL 33311 Phone: 754-332-2156 Email: [email protected]

© Black Palm Export Import LLC. All Rights Reserved.

Shipping Process

At Black Palm Export Import, we’ve designed a smooth, efficient, and customer-friendly shipping workflow. Whether you’re a business or personal shipper, our process ensures your cargo moves safely and on time.

1. Ship Your Orders to Our U.S. Address

Use our U.S. receiving address when ordering from any online retailer or supplier.

U.S. Receiving Address:

C/O Black Palm Export Import

2640 NW 4th St

Fort Lauderdale, FL 33311

Once your shipment is delivered to our facility, our team logs, scans, and prepares it for forwarding.

2. Forwarding to The Bahamas & Caribbean

After processing your package, we consolidate and forward shipments directly to our Bahamas/Caribbean network.

You will receive a notification once your package is in transit.

3. Customs Clearance

Black Palm handles all customs-related documentation and clearance procedures for you.

Please ensure you provide:

  • Accurate itemized invoices

  • Any required permits or supporting documents

This helps avoid delays or customs holds.

4. Secure Distribution & Pickup

Once your shipment clears customs, it is prepared for either:

✔ Pickup at one of our partner locations

✔ Local delivery (where available)

A notification will be sent with pickup instructions or delivery details.

Shipping Times

Standard Shipping:

Typical transit time from the U.S. to The Bahamas is 5–7 business days.

Expedited Options:

Faster delivery options are available upon request for urgent cargo.

Shipping Fees

Shipping costs are calculated based on:

  • Actual weight

  • Dimensions

  • Cargo type

  • Special handling (if applicable)

Oversized cargo, hazardous materials, or restricted items may incur additional fees.

Black Palm Export Import Regulations

Bahamas Customs Compliance

All imported goods require legible, itemized invoices to verify value and assess duty.

Send all invoices to:

📧 [email protected]

Agent Authorization

Black Palm Export Import may act as your Customs Agent.

To authorize us, you must:

  1. Complete the Bahamas Customs Form C44

  2. Provide a valid government-issued ID

This allows us to streamline your clearance and reduce delays.

Important Guidelines

1. Do NOT Alter Receipts

Any altered or manipulated invoices will cause delays or potential customs penalties.

2. Shipping Drones

All drones must be registered with the Bahamas Aviation Department:

🔗 www.apps.bcaa.gov.bs

Failure to register may result in confiscation or fines.

3. Prohibited, Illegal & Hazardous Items

Certain items cannot be shipped due to legal, safety, or customs regulations.

Do NOT ship:

  • Explosives

  • Ammunition & Firearms

  • Hazardous Materials

  • Illegal Drugs

  • Counterfeit Goods

  • Perishables (without proper approval)

  • Live Animals (without permits)

  • Pornographic Materials

  • Intellectual property–violating items

  • Items banned by local or international law

Shipping prohibited items may result in seizure, fines, or legal consequences.

Contact Us

For questions or assistance with your shipment:

📧 Email: [email protected]

📞 Phone: 754-332-2156

We’re here to assist you every step of the way.

Welcome to Black Palm Export Import!

Return Policy

At Black Palm Export Import, we are dedicated to providing reliable and efficient service. However, we understand that situations may arise where a return is required. Please review our return policy below.

Eligibility

Returns are accepted under the following conditions:

  • Items must be returned within 30 days of receipt.

  • Items must remain in original condition, unused, and in the original packaging.

Return Process

To initiate a return:

  1. Contact our support team at [email protected]

  2. Provide the following:

    • Your shipment tracking number

    • A brief reason for the return

Our team will respond promptly with next steps.

Inspection

Once your returned item is received:

  • Our team will inspect the product to verify eligibility.

  • You will receive an email notification with the approval or rejection of your return.

Refund Policy

Approved Returns

If your return is approved:

  • A refund will be issued to your original method of payment.

  • Please allow 5–7 business days for the refund to reflect in your account, depending on your financial institution.

Non-Refundable Items

The following are not eligible for refund:

  • Shipping fees

  • Customs duties

  • Taxes

  • Items labeled Final Sale

  • Items damaged due to misuse or improper packaging during return

Exchanges

We do not process direct exchanges.

If you wish to exchange an item:

  1. Return the original item for a refund.

  2. Place a new order for the replacement item.

Contact Us

For all return or refund inquiries, please reach out:

📧 Email: [email protected]

📞 Phone: 754-332-2156

Black Palm Export Import is here to support you every step of the way.

Privacy Policy — Black Palm Export Import

Introduction

Your privacy matters to us. This Privacy Policy explains how Black Palm Export Import collects, uses, and safeguards your personal information when you interact with our services.

Information We Collect

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

Transaction Information

  • Payment details

  • Order history

  • Shipment and logistics details

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

How We Use Your Information

To Provide Services

  • Process shipments and orders

  • Facilitate customs handling

  • Offer customer support and account assistance

To Improve Services

  • Analyze service performance

  • Enhance our website, tools, and user experience

To Communicate

  • Send shipment notifications

  • Provide updates, alerts, and important service notices

  • Share promotional content (only if you opt-in)

Data Protection

We employ industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

  • All sensitive data, including payment information, is securely encrypted.

  • Access to personal information is strictly limited to authorized personnel.

Sharing Your Information

No Selling or Trading

We do not sell, trade, or rent personal information to any third party.

Trusted Partners

We may share information with trusted service providers who support our operations, including:

  • Transportation partners

  • Customs agents

  • Website and technology service providers

These partners are required to maintain confidentiality and follow our data protection guidelines.

Your Rights

You have the right to:

  • Access your personal information

  • Update or correct your information

  • Request deletion of your data (subject to legal and operational requirements)

  • Opt out of promotional communications at any time

To manage your preferences, use the unsubscribe link provided in our communications.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of our services signifies acceptance of the updated policy.

Contact Us

For any privacy-related concerns or questions, please contact us:

📧 Email: [email protected]

📞 Phone: 754-332-2156

Black Palm Export Import — Secure. Reliable. Transparent.

Our Contact Details

Feel free to reach out to us with any questions, concerns, or feedback. We’re here to assist you every step of the way!

Address

C/O Black Palm Export Import

2640 NW 4th St

Fort Lauderdale, FL 33311

Phone

📞 754-332-2156

Email

General Inquiries: [email protected]

Support: [email protected]

Social Media

Facebook: Black Palm Export Import

Instagram: @blackpalmei

LinkedIn: Black Palm Export Import

Business Hours

Monday to Friday: 8:30 AM – 5:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

Additional Information

For more details about our services, policies, and procedures, please visit our website at:

🌐 www.blackpalmei.com

If you need this formatted for a webpage, PDF, or HTML block, just let me know!

By using this shipping portal you
agree to these Terms of Use.

©2025 Black Palm Export Impoirt. All Rights Reserved.

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